General Items: We aim to process and ship general item orders within 1 business day. Orders placed on weekends or holidays will be processed on the next business day. If an item you ordered is out of stock, we will contact you via email to discuss the best available alternative.
Handmade Items: For handmade products, quality and material freshness are our priorities. Each artisan product requires up to 2 weeks for production. Please expect a production and processing time of up to two weeks before your order is shipped.
Express Orders: All Express orders receive priority processing, typically within 1-3 working days before shipping.
Return Policy:
Please inspect your product for any damage upon receipt.
If the product packaging is intact and you wish to return it, we offer a prompt return and refund service. For specific inquiries, please contact us at Support @helenova.store.
Handmade Items: For handmade products, quality and material freshness are our priorities. Each artisan product requires up to 2 weeks for production. Please expect a production and processing time of up to two weeks before your order is shipped.
Express Orders: All Express orders receive priority processing, typically within 1-3 working days before shipping.
Return Policy:
Please inspect your product for any damage upon receipt.
If the product packaging is intact and you wish to return it, we offer a prompt return and refund service. For specific inquiries, please contact us at Support @helenova.store.